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Customer Service

Shipping & Delivery
We ship Nationwide – In the United States. Most orders of in stock items received before 3 pm EST will ship the same day. Orders placed after 3 pm EST go out on the next business day. All orders on weekends and holidays will be shipped the next possible day..
Privacy & Security
Packs Unlimited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Please refer to our Privacy Policy for more details.
Returns & Replacements
At Packs Unlimited, customer satisfaction is our main priority. To ensure your satisfaction we offer a 14 –Day Money Back Guarantee on unused* merchandise. We want you to love your purchase, but if you are not 100% happy with the product(s), contact us at 732-987-9777 or @ for a pre-paid return label, ship the items back to us and we’ll simply deduct a flat fee of $9.95 from your refund to cover return postage. Please note, original shipping fees are not refundable.
Please Note: After 14 days, you must contact the manufacturer directly regarding any defect/warranty/ repair issues.
*Returned goods must be in the same condition that you received them in (Including but not limited to, original tags and packaging). Used products are non-refundable. Packs Unlimited reserves the right to refuse products that are returned to us in used condition.
**Personalized and custom made items are non-refundable.
Payment, Pricing & Promotions
Packs Unlimited offers many payment options. We accept all major Credit Cards, PayPal, and over the phone orders. Orders will NOT be shipped until the payment has been received. If you have any trouble, please contact us at 732-987-9777 and we will ensure a smooth transaction.
Viewing Orders
All orders are available for viewing after sign in. Just login using the information you created the account with and you will be able to see all previous and pending orders.